Refund policy

## Return & Refund Policy

At [Sowel Jewelry](https://soweljewelry.com?utm_source=chatgpt.com), customer satisfaction is important to us. Please read our policy carefully before making a purchase.

No Returns or Refunds

All sales are final. We do not accept returns, exchanges, or refunds for any reason other than defective or damaged products.

Defective or Damaged Items

Please inspect your order upon arrival. If you receive an item that is defective, damaged, or incorrect, contact us within 7 days of delivery at [support@soweljewelry.com](mailto:support@soweljewelry.com) with:

* Your order number
* A description of the issue
* Clear photos of the item

Once the issue is reviewed and approved, we will process a full refund to your original payment method or provide a replacement item at no additional cost.

Conditions for Refund Approval

Refunds will only be approved if:

* The item arrived defective or damaged
* The wrong item was sent
* Proof of the issue is provided

Items that show signs of wear, misuse, accidental damage, or unauthorized modifications will not qualify for a refund.

Processing Time

If your refund is approved, it will be processed within 5–10 business days. Please note that your bank or credit card provider may require additional processing time.

Contact Us

For any questions regarding your order, please contact us at:
[support@soweljewelry.com](mailto:support@soweljewelry.com)